111 Robert Joseph Road(484) 941-2656

Pottstown, PA  19465email: kmann6905@comcast.net

 

SUMMARY

 

Technical management professional with extensive expertise in engineering, network operations, field operations, and project management in the telecommunications industry.  Solid understanding of human resource development, production, logistics, financials, procurement and information sharing with focus on bottom line profitability.  Successful motivator using a team approach to people management. Expertise in facilities management to include power, facility design, HVAC, fire suppression, security systems, preventive maintenance and vendor and consultant relationships.  I have managed both large complex central office environments as well as field engineers covering multi state operations.

 

Strengths include implementation and analysis of system and network equipment, development of business strategies and operational procedures and policies while using a “big picture” approach to minimize risk while increasing profitability.  Articulate business objectives that lead to dynamic plans and on-target executions.  Exceptional interpersonal skills and demonstrated ability to perform in a dynamic, fast-paced, demanding environment using well-developed managerial, organizational, time-management, problem solving and proactive planning skills.  

 

 

PROFESSIONAL EXPERIENCE

 

Telecom Transport Management, Inc.            04/08 – Present

NOCC Manager(05/10 – Present)

·  Manage projects and track tasks assigned to individual Network Control Specialists and Tier 2 Support Engineers.

·  Work closely with all departments to resolve technical issues.

·  Facilitate escalations from the TTM Technical Support Center.

·  Handle escalated customer calls across all markets.

·  Provide scheduling and Tier 1 / Tier 2 support of all company maintenance.

·  Provide oversight and direction for emergency restorations and disaster recovery.

·  Provide monthly Service Level Agreement Reports and compliance to contracts.

·  Produce and present Reason for Outage (RFO) reports.

·  Oversight of network alarm reporting, system performance and trouble ticket processing on a 24x7x365 basis.

 

Network Engineer(04/08 – 05/10)

·  Developed fiber design and deployment strategies for two metropolitan fiber to the tower networks.  This included various fiber needs and contracts, equipment requirements, key site identification and acquisition, as well as vendor partnerships.

·  Performed site surveys with contractors and reviewed all subsequent bids, drawings and as-builts for accuracy.

·  Provided oversight of capacity management and planning of leased facilities.

·  Implemented Requests for Proposals and Requests for Quotes.

·  Provided technical guidance to field operations.

·  Documented the TTM network into MapInfo which included 5,000 fiber route miles, 790 RF sites, 1,100 cell sites and the supporting infrastructure.

 

 

 

PPL Telcom, LLC / ZAYO  11/04 – 04/08

 Project Manager 

·  Was responsible for the original design and implementation of a 500 cell site Fiber to the Cell Tower network in support of the T-Mobile network provided by PPLT.

·  Supervised PCS cell site construction and related assignments within the Philadelphia market for both the T-Mobile and Cingular FTTC projects.

·  Was responsible for all sites from design to completion and subsequent expansions.

·  Interfaced with multiple customer contacts, real estate associates, A&E firms, landlords, utility companies, equipment vendors, manufacturers and general contractors.

·  Submitted and met milestone forecasts for project assignments.

·  Provided second level support for field activities associated with the projects.

·  Was single point of contact for addressing daily issues encountered from both internal and external departments.

·  Provided technical assistance in evaluating potential future markets for similar services.

 

Yipes Enterprise Services, Bala Cynwyd, PA2003 - 2004

Outside Plant Engineer

·  Was responsible for coordinating all phases of field construction projects, route design, planning, review and evaluating field engineering progress and the quality of the engineering. Coordinated with local, city, state and federal agencies routinely.

·  Determined location of all fiber optics, verified all fiber plant locations, updated corresponding documentation, revised customer locations associated with the fiber plant documents.  This resulted in correction of serious inaccuracies and omissions that accounted for a 15% error rate.

·  Performed cost analysis of pre-sales proposals and supplied post-sale capital expense reports to management. 

·  Performed all site surveys to engineer fiber/copper facilities as well as electronics packages.  Documented accordingly.  Managed all outside contractor activities throughout the life cycle of each project.

 

 

 

PECO Telcove Communications, Philadelphia, PA1998-2003

Operations Manager                                      (1999-2003)

·  Was responsible for management of all aspects of the PECO TelCove network including forecasting and monitoring growth of the network to ensure compliance to standards.  Budgetary

           responsibilities for a $6M Operating and $21M Capital budget.

·  Performed equipment analysis and identified potential technology issues.

·  Developed and maintained maintenance procedures for customer repair issues, equipment and facility, and monitored for effectiveness.

·  Developed root cause analysis for complex network anomalies.

·  Managed the day-to-day operations of the company’s larges Lucent 5ESS end office, as well as the first soft switch implementation for the network.

·  Managed network hub sites as well as 35 each Verizon colocations and 2 each Telcove co-location facilities.

·  Developed customer solution strategies, approved sales proposals and provided executive level sales support.

·  Managed a technical staff of 30 and served as a primary liaison for the partnership.

·  Directly responsible for company vehicles.  Tracked all expenses, service intervals, inspection and DMV records.

·  Was regionally responsible for support systems (security, grounding, HVAC, power and fire protection).

·  Managed all warehouse operations for Southeastern Pennsylvania.

 

OSP/ISP Engineer (Project Manager)           (1998-1999)

·  Performed all OSP/ISP engineering surveys for the Southeastern Pennsylvania network.

·  Documented all OSP/ISP activities using Visio and MapInfo software packages.

·  Engineered project specific electronic design packages for CPE and Central Office needs.

·  Performed purchasing for district and oversaw accounts receivable.

·  Tracked utilization of all network elements, forecasted growth, and proposed capital needs for budgeting.

·  Provided oversight of all AT&T ACCU-Ring deliverables.

·  Trained additional staff in all disciplines of Project Management.

 

XO Communications (formerly Nextlink), Wyomissing, PA    1995-1998

Operations Manager

·  Responsible for the initial design criteria and implementation of the first Competitive Local Exchange Carrier in Pennsylvania (CLEC).

·  Personally responsible for site acquisition, and commissioning of the first two computerized switching centers for the XO network in Pennsylvania.  Tasks included were site identification, acquisition negotiation, demolition and design of all support structures to include grounding, HVAC, AC/DC power, lighting, superstructure, electronic configurations and security.  All phases of construction were budgeted, tracked, coordinated between various vendors and reported to the ownership using MSProject.

·  Directed all operational issues and instituted and staffed a Network Call Center of 20.

·  Developed business strategies and best practice documents resulting in improved levels of service at reduced costs.

·  Played key role in process control, vendor selection, technology issues, technical support, and design and growth of the network.  Received 1996 National Recognition Award for this role in launching the Nextlink/XO network.

 

 

MCI Communications Corporation, Philadelphia, PA1981-1995

Regional Field Service Manager for Central and Eastern Pennsylvania      (1992-1995) 

·  Manager for the operation of 22 satellite offices that included leasing, physical plant, environmental licensing, dispatching, and maintenance and operation of digital radio and fiber optic equipment.

·  Coordinated on-site technical activities for the Central and Eastern Pennsylvania customer base. 

·  Performed pre-sales and post-sales account visits, ensuring successful close of sale.

·  Monitored and controlled department expenditures, payroll reporting, equipment requisitions, training and vehicle fleet, consistently coming in under-budget. 

·  Planned and implemented cross-training program between account technicians and transmission technicians, resulting in the efficient use of resources and improved cost efficiencies.

 

 

 

 

Operations Manager, Central Pennsylvania                                                   (1985-1992)

·  Engineered and directed the construction and opening of state-of-the-art 45,000 square foot Operations facility.  This facility used the first AXE 20 switch deployed in the field.  The three mainframe computers installed were DEX 600E, DMS 250, AXE 20. Recognized by “Management Commendation Award.”

·  Received “Excellence in Service Award,” awarded to the top .5% of all overachieving employees nationwide; rewarded with week vacation in San Diego.

·  Managed domestic and international operations relating to mainframe switching computers, associated support equipment, field service technicians and five satellite offices. 

·  Managed the operation and maintenance of two telephone switching sites, resulting in optimum network and staff performance. 

·  Ensured compliance with all OSHA standards.  Instituted an Environmental Compliance program.

·  Responsible for the commissioning of one facility and the subsequent decommissioning of another.

 

 

EDUCATION and TRAINING

Community College of Pikes Peak

University of Chicago

Qualtec Quality Services, Total Quality Management

Covey Leadership Center, The Seven Habits of Highly Effective People

 

SOFTWARE

Well versed in the following software:  Microsoft Word, Excel, Power Point, Project, Outlook, Publisher, Visio as well as MapInfo and AutoCAD.

 

ORGANIZATIONS

gPARSEC – greater Pottstown Area Robotics, Science and Engineering Community

·            Providing mentoring and inspiration to high school students to excite them in STEM courses through robotics.

Project Healing Waters

·            Dedicated to the physical and emotional rehabilitation of disabled active military service personnel and disabled veterans though fly fishing and associated activities.

Dame Juliana League

·            Promoting conservation and clean water though education.

CREDENTIALS

Formerly held S.C.I. Top Secret Security Clearance with the U.S. Air Force

Honorably Discharged United States Air Force